Privacy Policy

Effective Date: August 2026

At Liliaure ("we", "our", or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and protect your information when you visit liliaure.com, make a purchase, or interact with our services.

By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

Information You Provide

• Name

• Email address

• Phone number

• Billing and shipping addresses

• Payment information (processed securely by our payment providers)

• Order history

• Customer service enquiries

• Product reviews or feedback

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Operating system

• Website usage information

• Pages viewed

• Time spent on our website

• Referring websites

We may use cookies and similar technologies to improve your browsing experience.

2. How We Use Your Information

We use your information to:

• Process and deliver your orders.

• Provide customer support.

• Verify transactions and prevent fraud.

• Improve our website and services.

• Personalise your shopping experience.

• Send order confirmations and shipping updates.

• Send marketing communications where you have chosen to receive them.

• Comply with legal obligations.

3. Payment Security

We do not store your full payment card details.

Payments are securely processed by trusted third-party payment providers. Your payment information is encrypted and handled according to industry security standards.

4. Cookies

Our website uses cookies to:

• Remember your preferences.

• Enable website functionality.

• Analyse website traffic.

• Improve user experience.

• Support advertising and remarketing where applicable.

You can control or disable cookies through your browser settings. Please note that some website features may not function correctly if cookies are disabled.

5. Sharing Your Information

We may share your information with trusted service providers that help us operate our business, including:

• Payment processors

• Shipping and logistics providers

• Website hosting providers

• Marketing and analytics providers

• Customer support platforms

We only share information necessary for these services to perform their functions.

We do not sell your personal information to third parties.

6. Marketing Communications

If you subscribe to our newsletter or marketing emails, you may receive updates about new collections, promotions and special offers.

You may unsubscribe at any time by clicking the "Unsubscribe" link in our emails or by contacting us.

7. Data Security

We take reasonable measures to protect your personal information from unauthorised access, loss, misuse or disclosure.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

8. Data Retention

We retain personal information only for as long as necessary to:

• Fulfil your orders.

• Provide customer support.

• Meet legal and accounting obligations.

• Resolve disputes.

• Enforce our agreements.

9. Your Rights

Subject to applicable laws, you may have the right to:

• Request access to your personal information.

• Request correction of inaccurate information.

• Request deletion of your personal information where permitted by law.

• Withdraw consent for marketing communications.

• Lodge a complaint regarding the handling of your personal information.

To exercise these rights, please contact us using the details below.

10. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites.

We encourage you to review their privacy policies before providing personal information.

11. Children's Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

If we become aware that we have collected personal information from a child, we will take reasonable steps to delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated Effective Date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Liliaure

Email: support@liliaure.com

Website: https://liliaure.com