Shipping Policy

Effective Date: August 2026

Thank you for shopping with Liliaure. We are committed to delivering your jewellery safely and efficiently. Please review our Shipping Policy below for information about order processing, delivery and shipping services.

1. Order Processing

• Orders are processed Monday to Friday, excluding Australian public holidays.

• Most in stock orders are processed within 3-5 business days after payment has been confirmed. Made for orders are processed within 15 -20 business days after payment has been confirmed.

• During new collection launches, promotional periods or holidays, processing times may be longer. If there is a significant delay, we will notify you as soon as possible.

2. Shipping 

As some of our products manufactured by trusted overseas partner, allowing shipping 15-20 business days from overseas to Australia.

We ship Australia-wide using trusted courier and postal services. Estimated delivery times within Australia:

• Standard Shipping: 3–7 business days
• Express Shipping: 1–3 business days (where available)

Shipping costs are calculated at checkout based on your location and selected delivery method.

From time to time, we may offer free shipping promotions. Any applicable minimum spend will be displayed on our website.

3. International Shipping

We currently ship to selected international destinations.

International delivery times vary depending on the destination and customs processing. Estimated delivery times are generally 7–20 business days, although delays outside our control may occur.

Customers are responsible for any customs duties, taxes or import fees imposed by their destination country.

4. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number (where available).

Please allow up to 24 hours for tracking information to become active.

5. Delivery Delays

While we work with reliable delivery partners, shipping times are estimates only.

Delays may occur due to:

• Severe weather

• Peak shopping periods

• Public holidays

• Customs inspections

• Carrier delays

• Other events beyond our reasonable control

Liliaure is not responsible for delays caused by shipping carriers after your parcel has been dispatched.

6. Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your purchase.

Liliaure is not responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided at checkout.

If you notice an error after placing your order, please contact us immediately. While we will do our best to assist, we cannot guarantee changes can be made once an order has been processed.

7. Lost or Damaged Parcels

If your parcel is lost or arrives damaged, please contact us promptly.

To help us investigate, please provide:

• Your order number

• A description of the issue

• Photographs of any damaged packaging or products (if applicable)

We will work with the shipping carrier to resolve the issue as quickly as possible.

8. Signature on Delivery

Some orders may require a signature upon delivery for security purposes.

If no one is available to receive the parcel, the carrier may leave a collection notice or arrange a redelivery in accordance with their policies.

9. Multiple Shipments

In some circumstances, your order may be shipped in more than one parcel. If this occurs, you will receive separate tracking information where applicable.

10. Contact Us

If you have any questions about shipping or your order, please contact us through the Contact page on our website or email:

support@liliaure.com

We are always happy to assist.